Refund Policy

At RemitoWallet, we aim to provide a secure and reliable financial service. Due to the nature of digital transactions, refunds are subject to specific conditions outlined below.

Eligibility for Refunds

Refunds may be issued under the following conditions:

A transaction was processed in error (e.g., duplicate charge)

A failed transaction where the funds were debited but not delivered

Unauthorized transaction due to account compromise (subject to investigation)

Non-Refundable Situations

User error (e.g., incorrect recipient details)

Transactions completed and confirmed on the blockchain or financial network

Services rendered as agreed (e.g., account top-ups, currency exchange)

How to Request a Refund

To request a refund, contact us within 7 calendar days of the transaction:

Email: hi@remitowallet.com
Include:

Transaction ID

Date and time

Reason for refund

Processing Time

Refund requests are reviewed within 5–10 business days. Approved refunds may take an additional 25 days